Listen as Doug shares his seven tips on how to have an effective conversation. Learn how to resolve conflicts, conflicting objectives and how to deal with strong emotions.

Resources:
“Critical Conversations” and “Crucial Confrontations” by Patterson, Grenny, McMillan, and Switzler.

See the Learning Center page for the pdf file on Effective Conversations

Recorded live on March 16, 2017 on The Coaching Perspective Radio Show.